Bunaai

🟢 🟢 🔴 🟡 Overall Score - 118/150

Bunaai is an Indian fashion brand known for its vibrant, handcrafted ethnic wear. Specializing in traditional designs with a modern twist, it offers a range of stylish, comfortable pieces that celebrate Indian craftsmanship, perfect for women who love elegant, culturally inspired fashion.

📦 Shipment:

While tracking details were shared on the same day, there were no updates sent on WhatsApp. Customers prefer timely updates across platforms, especially for a brand focusing on an elevated experience. Implementing regular updates could improve the shipment score.

🚪Delivery Policy:

The delivery time of 6 days is on the longer side, and there's a delivery charge of ₹100, which is waived only on orders above ₹3,000. Considering the higher threshold for free delivery, reducing the delivery charge or offering free delivery on lower order values would enhance customer satisfaction.

🎁 Product Experience:

The actual product differed from the image, which impacted the score. When customers see a certain color or finish online, they expect that to be reflected in reality. This discrepancy could create an impression of the brand not meeting expectations.

👚 Fabric & Quality:

Despite the brand’s commitment to sustainability, the product quality fell short of expectations. Issues like open stitching and un-ironed garments make the products feel less premium. Focusing on quality checks and ensuring products are presentable upon arrival will help improve this score.

☎️ Customer Support:

The support team is easily accessible via email and WhatsApp, but sometimes the team do not respond to the queries on WhatsApp even after repeated messages for redressal.

🔄 Return Policy:

The return policy is where the brand falls short. While returns can be initiated through email, the return window is extremely narrow—just 2 days—and many requests are reportedly not accepted, with only size exchanges allowed and no refunds provided. This restrictive policy can deter customers from making purchases, particularly when they are unsure about sizing or fabric suitability.

⭐️ Reviews on other channels:

Ratings for Bunaai are mostly between 3 and 4, with several negative comments focused on fabric quality and discrepancies between the product description and the actual item. Addressing these concerns and improving product transparency will be crucial for the brand to boost customer satisfaction and build a better reputation.

🏆 Final Verdict:

Bunaai reflects good shipment and delivery processes, but the brand needs to address issues with fabric quality and provide a more lenient return and refund policy. Negative reviews on fabric quality and return experiences are a concern, and resolving these issues can help the brand gain better traction and improve its overall rating.