Celio

🟢 🟢 🟢 🟢 Overall Score - 131/150

Celio is a global brand offering stylish, casual clothing. Known for its contemporary designs and comfortable fits, Celio provides versatile, high-quality pieces that cater to the modern people who values both fashion and functionality.

📦 Shipment:

Celio provides timely shipment updates via SMS but only sends promotional content on WhatsApp. Tracking details were shared promptly, allowing customers to follow their orders easily.

🚪Delivery Policy:

The order arrived within 2 days, which is a quick turnaround time. There is a Rs. 50 delivery fee for orders below Rs. 1000, but orders above this amount qualify for free shipping, making it a fair policy for larger purchases.

🎁 Product Experience:

The product received matched the image shown on the website, and the sizings were accurate as well. There was a minor issue with a few buttons being undone, but this was not a significant problem since the customer would need to unbutton them while trying on the product.

👚 Fabric & Quality:

The quality of the fabric met expectations. It was breathable cotton, just as described in the product details. However, the plastic packaging was not ideal from a sustainability perspective. While the packaging served its purpose, a more eco-friendly alternative would be a better choice.

☎️ Customer Support:

Celio’s customer support is a mixed bag. While they are reachable via calls and emails, the live chat option on the website wasn’t functional, which can be frustrating for customers seeking immediate support.

🔄 Return Policy:

The return process was relatively smooth, with the return request placed on the website. The reverse pickup took 3 days, and the return window is a standard 15 days. The brand offers a free pickup service, and the refund was credited back to the customer’s bank account within 4 days of initiating the return request, making it a hassle-free experience overall.

⭐️ Reviews on other channels:

Celio has garnered positive feedback for the quality of its products, especially regarding fabric and durability. There were minor complaints related to packaging and the functionality of the live chat, but nothing significant enough to overshadow the brand's overall appeal.

🏆 Final Verdict:

Celio is a solid choice if you’re looking for quality products that align with their website images. While their customer support could use some enhancements (especially with live chat functionality), the fast delivery and easy returns make it a good option for customers who value convenience. Opt for orders above Rs. 1000 to avoid delivery fees and enjoy a seamless shopping experience.