Exhale Label

🟢 🟡 🟡 🟢 Overall Score - 125/150

Exhale Label is an Indian fashion brand focused on sustainable, minimalist clothing. Known for its clean, modern designs and eco-friendly materials, it offers high-quality, versatile pieces that prioritize comfort and conscious living, perfect for those who value understated elegance and sustainability.

📦 Shipment:

Exhale Label doesn’t provide tracking updates via SMS or WhatsApp, which can be a drawback for customers looking for real-time shipment details. While the tracking details on email are clear, expanding to SMS and WhatsApp would enhance the overall experience.

🚪Delivery Policy:

The order was delivered within 5 days—within the promised time frame, which is satisfactory. There are no delivery charges, which is a plus for customers looking for cost-effective options.

🎁 Product Experience:

The product was a perfect match to the images on the website, with fitting exactly as expected. This consistency helps build customer trust and satisfaction, ensuring what you see is what you get.

👚 Fabric & Quality:

The fabric quality was very good, as described on the product page. However, the packaging left much to be desired—minimal effort was put into it, which detracts from the unboxing experience. For a brand looking to establish itself as premium, enhancing the packaging would be beneficial.

☎️ Customer Support:

Customer support is fairly responsive, both on mail and over calls. Emails were responded to within 2-3 hours, and phone support was able to address queries promptly. However, there is room for improvement in providing a more proactive approach in communication.

🔄 Return Policy:

The return process needs a lot of improvement. Currently, there’s no option to initiate a return on the website. Customers must contact the support team to initiate the return, which complicates the process. Return pickup was arranged in 2 days, but only store credits are provided for refunds, which might not suit all customers. Additionally, customers must schedule a self-pickup option for Rs. 195 if they don’t opt for brand pickup, which adds another hurdle.

⭐️ Reviews on other channels:

There were limited reviews available for Exhale Label, making it hard to gauge an overall consensus. On Instagram, the brand has a positive presence and sentiment, indicating good engagement with the audience. However, more transparent feedback on social platforms and other e-commerce sites would help potential buyers make more informed decisions.

🏆 Final Verdict:

Exhale Label offers good product quality and accurate representations, but there are clear areas for improvement. The lack of an easy return process and minimal packaging efforts detract from the experience. To grow its customer base, Exhale Label should focus on refining its return policies, enhancing packaging, and expanding tracking options to better connect with its audience.