Nefs Finds

🟢 🟡 🔴 🟡Overall Score - 122/150

Nefs Finds is an Indian fashion brand offering curated, bohemian-inspired clothing and accessories. Known for its eclectic designs, Nefs Finds provides unique, stylish pieces that blend traditional aesthetics with contemporary fashion, perfect for those who love distinctive, free-spirited style.

📦 Shipment:

The shipment process was a bit delayed, taking 2 days to dispatch. Additionally, customers did not receive updates on WhatsApp, which can impact the overall customer experience. Regular updates and quicker dispatch would improve this score.

🚪Delivery Policy:

The order was delivered within 3 days, which is decent. However, the delivery charge of ₹100 with no minimum order value could be seen as a downside. Lowering or waiving this fee for higher order values could enhance customer satisfaction.

🎁 Product Experience:

The product received closely matched the images shown on the website. Even with lighter colors, the pictures were accurate, and the size guide was helpful in making size decisions. This category is almost perfect, indicating that customers can expect to receive what they see online.

👚 Fabric & Quality:

The fabric, which was cotton crepe, met expectations and was of good quality. The overall product quality was solid and matched what was described, leading to a high score in this category. Minor packaging improvements or additional details could push this score to a full 30.

☎️ Customer Support:

The brand needs to improve its responsiveness. Customers had to email to get in touch, and responses took time. While the support team was helpful once they did respond, quicker response times and multiple communication channels would boost this score significantly.

🔄 Return Policy:

Return requests can only be initiated via email, and there’s just a 1-day return window, which is extremely restrictive. Additionally, customers have to bear a self-shipping cost of ₹134, which can deter people from making returns. The brand provides store credits as refunds, which is less favorable than direct refunds. Improving these policies would lead to better customer satisfaction.

⭐️ Reviews on other channels:

Nefs Finds has received good feedback on the quality and service from those who have reviewed the brand. However, the lack of enough reviews on popular platforms limits its credibility. Expanding customer reviews and addressing any negative comments could help boost this score.

🏆 Final Verdict:

Nefs Finds has strong product quality and image fidelity, scoring well in terms of what customers see and receive. However, its customer support, return policy, and shipment tracking need significant improvements to deliver a better customer experience. With an overall score of 122, the brand shows promise but must address its service gaps to become more competitive.