Okhai

🟢 🟢 🟢 🟢 Overall Score - 135/150

Okhai is an Indian fashion brand that celebrates traditional craftsmanship through handmade, artisanal clothing and accessories. Known for its vibrant, ethically produced pieces, Okhai empowers rural artisans while offering unique, culturally rich designs that blend tradition with contemporary style.

📦 Shipment:

Okhai ensures that customers receive timely updates via WhatsApp throughout the order process, providing an effortless experience for tracking shipments.

🚪Delivery Policy:

Delivery is fast, typically within 3 days. However, there is a delivery charge of Rs. 100 for orders below Rs. 4999, which could be a slight inconvenience for lower-value purchases.

🎁 Product Experience:

The product quality lives up to expectations, especially with their unique hand-block printed designs. Customers find that what they receive matches the images and descriptions on the website, which is vital for maintaining customer trust.

👚 Fabric & Quality:

The fabric is a major selling point for Okhai, offering light and breathable cotton, which is especially appreciated in the Indian climate. The brand’s commitment to artisanal craftsmanship also adds value, with the hand-block prints being a signature highlight.

☎️ Customer Support:

Customer support is highly accessible across multiple platforms including email, WhatsApp, and phone. Their responsive service ensures that any issues or queries are addressed promptly.

🔄 Return Policy:

Okhai has a solid return policy with a 30-day window for return requests, and returns are processed efficiently. While refunds for their own brand products are done directly to bank accounts, for other brands available on their platform, the refund is issued as store credits. The brand offers free reverse pickup, and refunds are processed within 12 days of initiating the request, which is a fairly smooth process.

⭐️ Reviews on other channels:

Reviews on platforms like Nykaa Fashion are generally positive, but they are somewhat limited in number. However, on social media, there is significant praise for the brand’s product quality, particularly its emphasis on sustainability and artisan-made items. Customers appreciate the premium branding, though there are occasional mentions of delivery charges being a drawback.

🏆 Final Verdict:

Okhai is a premium choice for customers looking for sustainable, handcrafted fashion with a focus on quality. Its reputation for high-quality, artisanal products is a major draw, though a few aspects like delivery charges and refund policies for non-Okhai products could be improved. Overall, Okhai remains a top choice for fashion-conscious buyers who value craftsmanship and sustainability.