Old Marigold

🟢 🟡 🔴 🟡 Overall Score - 116/150

Old Marigold is an Indian fashion brand specializing in vintage-inspired, handcrafted clothing. Known for its nostalgic charm and intricate detailing, it offers unique, timeless pieces that blend traditional aesthetics with a contemporary twist, perfect for those who appreciate a touch of retro elegance in their wardrobe.

📦 Shipment:

Old Marigold’s shipment process is generally reliable, but the tracking details on the website are often not up to the mark, making it difficult for customers to monitor their order status. Improving the order tracking interface would significantly enhance customer experience.

🚪Delivery Policy:

Delivery times are quite slow, taking up to 11 days to get products to customers. Additionally, there is a flat delivery charge of ₹50 for all orders. This combination of long delivery times and delivery fees can be a drawback, especially compared to competitors offering faster shipping.

🎁 Product Experience:

The products are generally aligned with the images shown on the website. This consistency between photos and actual items ensures that customers know what to expect, minimizing disappointment and helping maintain a good reputation in terms of transparency.

👚 Fabric & Quality:

The fabric and overall quality are satisfactory, though there is room for improvement. While not all customers are happy with the fabric feel, it’s generally good enough for the price point. Enhancing quality control and providing more detailed product descriptions could further elevate customer satisfaction.

☎️ Customer Support:

Customer support is easily reachable via WhatsApp, and response times are quick. The team is attentive and helpful, offering a good experience for those looking to resolve order issues or inquire about product details.

🔄 Return Policy:

Old Marigold’s return policy is very restrictive. Customers only have a narrow 2-day window to initiate returns, and the brand does not offer refunds—instead, it issues store credits. Return requests are managed through email, and customers have to cover a self-shipping cost of ₹149, which can deter potential buyers. Simplifying the process and eliminating these costs would greatly improve the brand's return and refund reputation.

⭐️ Reviews on other channels:

Ratings for Old Marigold are mostly average, falling between 3 and 4 stars. Common complaints are related to fabric quality and longer-than-expected delivery times. While some customers express satisfaction, others find that the products don’t fully meet their expectations.

🏆 Final Verdict:

Old Marigold reflect some strong points in product transparency and customer support. However, the brand’s delivery times, restrictive return policy, and mixed reviews on fabric quality hinder it from achieving higher scores. Addressing these issues—especially by speeding up delivery, refining product quality, and offering a more flexible return policy—could help boost overall customer satisfaction and brand reputation.