BRAND REVIEWS
At ALT, we ordered from 100+ brands ourselves and have summarized the experience with each brand to make it easy for you to take the call.
Discover confidently with ALT, knowing we’ve done the homework for you.More Brands →
Swtantra
🟢 🟢 🟡 🟡 Overall Score - 129/150
Swatantra is an Indian fashion brand offering handcrafted, sustainable clothing. Known for its fusion of traditional techniques and modern designs, it creates elegant, eco-friendly pieces that celebrate Indian craftsmanship while catering to the conscious, contemporary woman.
| Established Year | 2017 |
| Focus | On Trend |
| Quality | 🟢 crafted to perfection |
| Delivery Experience | 🟢 right on time |
| Returns Experience | 🟡 a tad complicated |
| Customer Service | 🟡 needs a bit more warmth |
📦 Shipment:
Swtantra provides timely tracking updates across multiple platforms, ensuring that customers are always in the know about their order status.
🚪Delivery Policy:
The order was delivered in just 2 days, showcasing excellent speed. However, there is a delivery charge of Rs. 180 for orders below Rs. 2000, which can be a downside for customers with smaller purchases.
🎁 Product Experience:
The product’s color differed slightly from the image on the website, but the description accurately mentioned the shade as "rose-cream-white kurta." The product quality was good, with well-ironed fabric and neat buttonwork, which added to the overall appeal.
👚 Fabric & Quality:
The fabric lived up to the expectations, with a smooth texture and a premium feel. The product was well-packaged, and the details, such as button alignment and ironing, were on point.
☎️ Customer Support:
Swtantra offers support through WhatsApp and email, but real-time assistance is lacking. Response times are decent, but the support channels could be more robust and user-friendly.
🔄 Return Policy:
The return policy is where Swtantra needs significant improvement. The website kept crashing, and links provided for returns didn’t work, making the process frustrating. Additionally, they only have a 2-day return window, which is quite restrictive. On the positive side, the reverse pickup was initiated quickly, and the refund was processed within 8 days. Refunds are given in store credits, which might not be preferred by all customers.
⭐️ Reviews on other channels:
Swtantra generally scores between 4 and 4.5 stars in reviews. Customers seem happy with the product quality, though there are some concerns about the website functionality and the limited return window.
🏆 Final Verdict:
Swtantra stands out with its good-quality fabrics and prompt delivery. However, the restrictive return policy, website issues, and limited refund options make it less favorable for customers looking for hassle-free returns and exchanges. If you’re focused on quality and can overlook the return limitations, Swtantra is worth a try.
