Tasva

🟡 🟡 🟢 🟢 Overall Score - 123/150

Tasva is an Indian menswear brand offering contemporary ethnic wear. Known for its refined, modern take on traditional attire, Tasva provides high-quality, stylish pieces that blend classic Indian craftsmanship with contemporary design, perfect for the modern man who values elegance and tradition.

📦 Shipment:

Tasva provides a satisfactory shipment experience, but its website's functionality for tracking orders is below expectations. Improving this feature would make the overall experience more seamless for customers.

🚪Delivery Policy:

The delivery time was slightly longer, taking 7 days, which could be improved for better customer satisfaction. On the positive side, there are no delivery charges, which is a great benefit for the customers.

🎁 Product Experience:

There was a color discrepancy between the product image and the delivered product (red vs. maroon). While this might not be a significant issue for all, it can create confusion for customers expecting a perfect match. The sizing, however, was accurate, which balanced out the experience.

👚 Fabric & Quality:

The fabric quality was decent but didn’t fully justify the price point, which may cause concerns around value for money. The packaging was adequate, but there’s room for improvement to make it feel more premium, given the brand's positioning.

☎️ Customer Support:

Customer support was highly accessible and responsive, making it easy for customers to resolve issues quickly. Being reachable on calls and providing timely responses helped Tasva score full marks in this category.

🔄 Return Policy:

Tasva offers a 7-day return window and provides a hassle-free brand pickup service with no additional costs. The refund process was completed within 9 days, which is a decent timeline. Enhancing the ease of placing return requests on the website could further boost the score.

⭐️ Reviews on other channels:

There are no significant negative reviews, but very few overall reviews as well. This lack of feedback makes it hard to gauge a comprehensive customer sentiment. A more proactive approach to collecting reviews could help the brand in building credibility and trust.

🏆 Final Verdict:

Tasva’s customer support and return/refund policies are its strong points, but it needs to improve its website tracking, delivery speed, and product alignment with the website images. With a total score of 123, Tasva has a solid foundation but needs to address these minor gaps to ensure a better customer experience and elevate its brand perception.