Torqadorn

🟢 🟡 🔴 🟢 Overall Score - 137/150

Torqadorn is an Indian fashion brand offering contemporary, stylish clothing for women. Known for its bold designs and sophisticated silhouettes, it provides high-quality pieces that blend modern trends with a touch of elegance, perfect for the fashion-forward woman.

📦 Shipment:

Torqadorn's shipment process faced delays. Didn’t receive tracking details and shipping took longer than expected, with orders arriving after 9 days.

🚪Delivery Policy:

Although delivery took 9 days, there were no delivery charges, which is a plus. However, quicker shipping would improve the experience

🎁 Product Experience:

The products matched the images very closely, super satisfied with what we received compared to the website photos.

👚 Fabric & Quality:

Impressive fabric quality and overall product condition. Torqadorn delivers on its promise when it comes to quality.

☎️ Customer Support:

Customer service is available through WhatsApp and phone, with timely responses. While the brand responds quickly on WhatsApp (within an hour), the support team needs to be more proactive in solving complex issues like returns.

🔄 Return Policy:

Returns were a struggle. Though a return request can be initiated on the website, had to follow up repeatedly to schedule return pickups. The return window is short (2 days), and there was an additional return cost of ₹100. The pickup took 7 days, and refunds were delayed, taking 22 days to complete.

⭐️ Reviews on other channels:

While the brand lacks many detailed reviews, customer sentiment on platforms like social media appears positive overall. However, some reviews raised concerns about the return process.

🏆 Final Verdict:

Torqadorn impresses with its product quality and customer support, but faces some challenges with shipping delays and a cumbersome return process. To explore Torqadorn's collection, check it out on ALT.