Uptownie

🟡 🟢 🔴 🔴 Overall Score - 137/150

Uptownie is an Indian fashion brand offering trendy, affordable clothing for women. Known for its chic, versatile designs, Uptownie provides stylish pieces that blend modern trends with everyday comfort, perfect for the fashion-forward woman on a budget.

📦 Shipment:

All tracking details were provided on time, with updates across all platforms. Customers appreciated the prompt notifications.

🚪Delivery Policy:

The order was delivered within 2 days, and there were no delivery charges, which is a plus point for the brand.

🎁 Product Experience:

The product matched the images shown on the website, and the sizings were accurate as described.

👚 Fabric & Quality:

Although the product seemed visually accurate, the fabric quality was misleading. It was advertised as cotton but turned out to be polyester, which disappointed customers. Additionally, the packaging could have been improved.

☎️ Customer Support:

Unfortunately, the brand failed in terms of customer service. The contact number didn't work, and neither WhatsApp nor email inquiries were answered, leaving customers without support.

🔄 Return Policy:

The return process was problematic. Though there is a 15-day return window, the website crashed when trying to schedule a return pickup, and customer support was unresponsive. Refunds are issued only as store credits, adding to customer frustration.

⭐️ Reviews on other channels:

Customer reviews mostly ranged between 3 to 4 stars, with frequent complaints about fabric quality and poor customer support. The negative feedback on support brought down the overall perception of the brand.

🏆 Final Verdict:

Uptownie has serious gaps in customer service and return policies. While the delivery and product appearance met expectations, the fabric quality and lack of support led to a disappointing experience for many buyers. Addressing these issues is crucial to restoring customer trust.