Urban Suburban

🟢 🟡 🟢 🟢 Overall Score - 134/150

Urban Suburban is an Indian fashion brand offering trendy, versatile clothing for women. Known for its chic, contemporary designs, it provides stylish pieces that blend casual comfort with modern flair, perfect for those who love to keep their wardrobe effortlessly cool and on-trend.

📦 Shipment:

Urban Suburban provides timely updates across all platforms, ensuring customers are well-informed about their orders.

🚪Delivery Policy:

The order was delivered within 2 days, but there is a Rs. 150 shipping charge for orders below Rs. 6,500, which may be considered high compared to other brands.

🎁 Product Experience:

The product quality was premium, with good fabric and well-done packaging. The product matched expectations, and customers can even place orders via WhatsApp, adding convenience.

👚 Fabric & Quality:

The fabric quality was high, giving the product a premium feel. The overall packaging and presentation were also impressive.

☎️ Customer Support:

Customer support is helpful, with assistance available through phone calls. Responses were timely and resolved issues effectively.

🔄 Return Policy:

Returns can be initiated via email, and the reverse pickup took 1 day. The brand offers a 7-day return window, but refunds are given in store credits rather than direct refunds. The refund process took 7 days to complete, with no additional costs for the return.

⭐️ Reviews on other channels:

There are no significant reviews available online. However, the brand is building a premium image, although it could benefit from more user-generated feedback.

🏆 Final Verdict:

Urban Suburban offers a quality shopping experience with premium products, good customer support, and efficient return processes. However, the high shipping threshold and store credit refunds may not appeal to all shoppers. The brand could also benefit from more customer reviews to build trust.