Urbanic

🟢 🟢 🟢 🟢 Overall Score - 134/150

Urbanic is an Indian fashion brand known for its handcrafted sarees and clothing. It blends traditional weaves with modern aesthetics, offering soft, sustainable fabrics and elegant designs that celebrate Indian craftsmanship and timeless beauty.

📦 Shipment:

Urbanic ensures timely updates across all platforms, providing a reliable tracking experience.

🚪Delivery Policy:

Products that may have longer delivery times are clearly mentioned on the website, with most orders delivered promptly. However, delivery charges and timeframes could vary based on the product.

🎁 Product Experience:

The products matched the images on the website, providing an accurate shopping experience.

👚 Fabric & Quality:

The fabric quality was good, matching customer expectations, and the overall product experience was positive.

☎️ Customer Support:

Urbanic offers a chatbot and customer service on their website, with quick response times. Email support is also available, ensuring accessibility through multiple channels.

🔄 Return Policy:

Returns can be initiated on the website, with a 10-day return window. Refunds are processed directly into the bank account, making the process simple and straightforward.

⭐️ Reviews on other channels:

Most reviews are positive, but there are occasional complaints about customer support and difficulties in reaching the team for issue resolution.

🏆 Final Verdict:

Urbanic provides a smooth shopping experience with accurate product descriptions, fast customer support, and a reliable return process. However, improvements in customer service accessibility could further enhance the experience.