BRAND REVIEWS
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Vero Moda
🟢 🟡 🟢 🟢 Overall Score - 134/150
Vero Moda is a global fashion brand offering chic, contemporary clothing for women. Known for its stylish, versatile designs, it provides trendy, high-quality pieces that effortlessly blend modern elegance with everyday appeal, making it a favorite for fashion-conscious women.
| Established Year | 1987 |
| Focus | On Trend |
| Quality | 🟢 fashion-forward and flawless |
| Delivery Experience | 🟡 could be quicker |
| Returns Experience | 🟢 hassle-free and smooth |
| Customer Service | 🟢 friendly and reliable 🙌 |
📦 Shipment:
Vero Moda didn’t send updates via WhatsApp, but delivery was completed in 3 days. There’s a Rs. 99 delivery charge, with free shipping on orders above Rs. 1,299.
🚪Delivery Policy:
Delivery was prompt, arriving in 3 days, with reasonable shipping costs for smaller orders.
🎁 Product Experience:
The product’s color matched the website images perfectly, and the fit was as expected, providing an accurate and satisfying shopping experience.
👚 Fabric & Quality:
The product quality was good, with sustainable packaging adding to the overall appeal.
☎️ Customer Support:
The chatbot on the website and WhatsApp was unhelpful, but customer service agents responded on time, resolving issues efficiently.
🔄 Return Policy:
Returns can be initiated on the website, with a reverse pickup done within 1 day. The 15-day return window provides flexibility, and refunds were processed directly into the bank account within 6 days, with no additional return charges.
⭐️ Reviews on other channels:
Vero Moda generally receives positive reviews, with customers appreciating the quality and timely deliveries. However, the chatbot's poor functionality is a common complaint.
🏆 Final Verdict:
Vero Moda offers a reliable shopping experience with good product quality and fast deliveries. Customer support could be improved by enhancing chatbot functionality, but overall, the brand delivers well on key expectations.
