BRAND REVIEWS
At ALT, we ordered from 100+ brands ourselves and have summarized the experience with each brand to make it easy for you to take the call.
Discover confidently with ALT, knowing we’ve done the homework for you.More Brands →
ZARA
🟢 🟢 🟢 🟢 Overall Score - 135/150
Zara is a global fashion brand known for its trendy clothing. With a focus on fast fashion, Zara quickly translates runway styles into ready-to-wear collections.
| Focus | On Trend |
| Quality | 🟢 Good |
| Delivery Experience | 🟢 Can't get better than this ✨ |
| Returns Experience | 🟢 They got your back |
| Customer Service | 🟢 On point |
📦 Shipment:
Zara keeps you in the loop with timely tracking updates sent on all channels, including WhatsApp. Tracking details are shared as soon as the order is shipped, and items are shipped typically within 1-2 days.
🚪Delivery Policy:
Your order arrives in 2-4 days, which is pretty quick. However, the standard delivery charge is Rs. 390 unless your order is above Rs. 2990. Note that this waiver doesn’t apply to sale items.
🎁 Product Experience:
What you see is what you get! The products received match the website images, and the sizing chart ensures you get the right fit.
👚 Fabric & Quality:
The quality and fabric are good. The fabric matches the website description, ensuring no surprises when your order arrives.
☎️ Customer Support:
Zara’s customer support is extremely efficient. Online agents are available and respond quickly to any queries you might have.
🔄 Return Policy:
Returns are easy to initiate via their website. The reverse pickup takes 1-2 days, with a 30-day return window. Refunds are processed directly to your bank account. However, there’s a Rs. 100 charge for return pickup unless you opt to return the item in-store.
🏆 Final Verdict:
Zara offers high-quality products and efficient customer service. The delivery charges and return fees are a slight drawback, but the overall shopping experience is smooth and reliable. Explore Zara's latest collection and price drops on ALT.
